Shipping Costs
All our products are made in Palestine and shipped to our fulfillment center in Portugal. From there, each order is dispatched by registered mail with a tracking number, and final delivery is handled by the local postal service in your country.
Below, you can find our shipping costs based on your country or region:
| Destination | Standard Shipping with Tracking |
| Portugal | 8 € |
| Australia, Canada, Japan, New Zealand, Singapore, South Korea, United States | 12 € |
| All other countries | 10 € |
Please ensure your shipping address is complete and accurate, and track your order with your local postal service using the tracking number we provide.
For orders outside the EU, customs duties are uncommon but may apply depending on the local laws of the destination country. If they do, it is the customer’s responsibility to handle any related procedures or payments.
If you are located in Palestine or the occupied Palestinian territories, please contact us before placing an order. We deliver locally using a transport company, and payment can be made upon delivery.
Shipping Times
You will receive a shipping notification once your order leaves our fulfillment center in Portugal.
Estimated delivery times after dispatch:
- Within the EU: 2–5 business days
- UK & Ireland: Up to 10 business days
- USA: Up to 15 business days
- Other countries: Up to 30 business days
Please note: Following a major restock, our fulfillment center may need up to two weeks to dispatch all pending orders.
Tracking
Once your order is shipped, you'll receive:
- A tracking number by email
- A separate email with your invoice, which may be required for customs clearance outside the EU
We ship by registered international mail from Portugal via CTT (Portugal’s postal service). Your 13-character tracking number can be used to track your parcel on the CTT website and, thanks to international postal agreements, in most countries you can also use the same tracking number on your local postal service’s website.
