At Kufiya.org, we accept returns within 14 days of receiving your order, in accordance with EU consumer protection law for distance sales. This policy applies to all customers, regardless of shipping destination.

 

How to Request a Return

To start a return, contact us at info@kufiya.org within 14 days of receiving your order. Please include your order number and reason for return.

Once your request is accepted, we will provide instructions for returning the item. Items sent back without prior approval will not be accepted.

 

Conditions for a Valid Return

To be eligible for a return:

  • The item must be in new, unused condition
  • It must be in its original packaging with all tags or labels
  • You must include proof of purchase (order number or receipt)

 

Return Address

All approved returns must be sent to:

Hirbawi
c/o Ship4You
Parque Doroana Arm. BA
R. São Francisco 786
2645-019 Alcabideche, Portugal

 

Return Shipping Costs

  • The customer is responsible for covering the cost of return shipping to our warehouse in Portugal.
  • We recommend using a trackable postal service. We are not responsible for items lost during return transit.

 

Refunds

Once we receive and inspect your return, we will notify you of the refund decision.

If approved, we will refund the total amount you paid, including the original shipping cost, via your original payment method. This process may take up to 10 business days after the return is received.

Please note:

  • Your bank or card provider may take additional time to process the refund.
  • If more than 15 business days have passed since your return was approved, please contact us at info@kufiya.org.

 

Undeliverable Orders & Return to Sender

It is the customer's responsibility to:

  • Provide a complete and correct shipping address
  • Follow up with their local postal service using the tracking number we provide
  • Complete any customs declarations or clearance procedures required by their country

Please note, that if a package is returned to us due to incomplete or incorrect address, or failure to claim or clear it with customs, we lose the shipping cost and are charged return fees. In such cases, we will offer one of the following options:

  • A free second dispatch (subject to agreement)
  • A store credit for the full amount paid
  • A refund of the item(s) only, excluding the original shipping cost

 

Non-Returnable Items

While we generally accept returns, certain items are legally non-returnable, such as perishable goods, personalized products, personal care items, hazardous materials, flammable substances, and gift cards. If you're unsure whether your item qualifies, please contact us before returning it.

 

If you have any questions regarding returns, refunds, or shipping, feel free to reach out to us at info@kufiya.org.