Sumud River & Sea Earrings

Shipping Costs

All our products are made in Palestine and shipped to our fulfillment center in Portugal. From there, each order is dispatched by registered mail with a tracking number, and final delivery is handled by the local postal service in your country.

Below, you can find our shipping costs based on your country or region:

Please ensure your shipping address is complete and accurate, and track your order with your local postal service using the tracking number we provide.

For orders outside the EU, customs duties are uncommon but may apply depending on the local laws of the destination country. If they do, it is the customer’s responsibility to handle any related procedures or payments.

If you are located in Palestine or the occupied Palestinian territories, please contact us before placing an order. We deliver locally using a transport company, and payment can be made upon delivery.

Shipping & Delivery Times

All orders are prepared and dispatched from our warehouses in Portugal and the USA.

During restocks or high-demand periods, we may need 1 to 3 weeks to dispatch your order , depending on the size of the restock and the number of orders being prepared.

Once your order has been dispatched, the estimated delivery time is:

• European Union and USA: 3 to 5 working days
• All other countries: 7 to 21 working days

Please note that these are estimated delivery times after dispatch. In rare cases, postal services or customs procedures may cause delays, and delivery may take up to 30 to 45 working days after dispatch.

For orders shipped outside the European Union, your parcel may be stopped by customs in the destination country. If this happens, the local customs office or postal service may contact you to request additional information, a declaration, or payment of local taxes, duties, or handling fees.

These charges are not included in our prices or shipping fees and are the responsibility of the receiver. Please follow the tracking updates carefully and respond to any request from your local customs or postal service as soon as possible , to avoid delays or the parcel being returned.

Tracking

Once your order is shipped, you'll receive:

• A tracking number by email
• A separate email with your invoice, which may be required for customs clearance outside the EU

We ship by registered international mail from Portugal via CTT (Portugal’s postal service). Your 13-character tracking number can be used to track your parcel on the CTT website and, thanks to international postal agreements, in most countries you can also use the same tracking number on your local postal service’s website.